Strongsieve

Refund Policy

Last Updated: January 2025

1. Overview

At Strongsieve, we strive to provide valuable educational content and resources. This Refund Policy outlines the terms and conditions for refunds and cancellations of any paid services or products we may offer.

2. General Refund Terms

We want you to be satisfied with your experience. If you are not completely satisfied with a purchase, we offer refunds under the conditions outlined in this policy.

3. Eligibility for Refunds

You may be eligible for a refund if:

  • You request a refund within 14 days of purchase (in accordance with EU consumer rights)
  • The product or service has not been fully accessed or consumed
  • There is a technical issue that prevents you from accessing the purchased content, and we are unable to resolve it
  • You were charged incorrectly or multiple times for the same purchase

4. Non-Refundable Items

The following are not eligible for refunds:

  • Digital content that has been fully accessed or downloaded
  • Services that have been completely delivered
  • Purchases made more than 14 days ago
  • Promotional or discounted items marked as non-refundable at the time of purchase

5. How to Request a Refund

To request a refund, please contact us with the following information:

  • Your full name and email address used for the purchase
  • Order number or transaction ID
  • Date of purchase
  • Reason for the refund request

Send your refund request to:

Email: askuse@strongsieve.world
Subject: Refund Request

6. Refund Processing

Once we receive your refund request:

  • We will review your request within 5 business days
  • You will receive an email confirming whether your refund has been approved or denied
  • If approved, the refund will be processed within 10 business days
  • Refunds will be issued to the original payment method used for the purchase
  • Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

7. Partial Refunds

In some cases, we may offer partial refunds for:

  • Services that have been partially used
  • Subscription services where a portion of the billing period has elapsed
  • Bundled products where only some items are eligible for return

8. Subscription Cancellations

If you have a subscription service:

  • You may cancel at any time through your account settings or by contacting us
  • Cancellations will take effect at the end of the current billing period
  • No refunds will be provided for the remaining time in the current billing period unless required by law
  • You will continue to have access to the service until the end of the paid period

9. EU Consumer Rights

In accordance with EU Directive 2011/83/EU, consumers in the European Union have the right to withdraw from a purchase within 14 days without giving any reason. However, this right may be waived if:

  • You have given express consent to begin performance before the end of the 14-day period
  • You acknowledge that you will lose your right of withdrawal once performance has begun
  • The digital content has been fully delivered with your prior consent

10. Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy on a case-by-case basis, particularly in situations involving:

  • Technical errors on our part
  • Extenuating personal circumstances
  • Legal requirements

11. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us to resolve the issue, we reserve the right to:

  • Suspend or terminate your access to our services
  • Dispute the chargeback with evidence of service delivery
  • Pursue collection of any outstanding amounts

We encourage you to contact us directly before initiating a chargeback so we can work together to resolve any issues.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us:

Strongsieve
1 Grand Canal Square
Dublin 2, Ireland
Email: askuse@strongsieve.world
Phone: +353 1 436 1000

14. Dispute Resolution

If you are not satisfied with how we handle your refund request, you may:

  • Contact us again to escalate the matter
  • Seek assistance from your local consumer protection agency
  • Use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr